privacy policy

ROUGHLABO Co., Ltd. (hereinafter referred to as "our company") will handle your personal information,
We will manage your personal information safely and use it properly according to its purpose in accordance with the policies listed below.

1.About acquiring personal information

(1) When acquiring personal information from customers, we will do so after clarifying the purpose of use.

(2) When acquiring personal information, our company will obtain the consent of the customer in advance, and will collect the following information as necessary in order to achieve the purpose of use described in "2. Regarding the use of personal information (1)." We will obtain the minimum amount.

➀ Information related to logging into and using services provided by our company (hereinafter simply referred to as "services").
・ID and password for service login.
- Information necessary for member registration and service provision (customer's gender, date of birth, name, address, telephone number, email address, SNS account).
・Information regarding the granting and use of points, coupons, etc.
・Information provided to our company by customers using our services (information related to electronic payments such as credit cards, information related to cash on delivery, information related to delivery of products, etc.).

➁Information obtained using the terminal used by the customer and cookies, etc.
・Information regarding the information terminal device used by the customer and the OS of the information terminal.
・Information regarding connection to the Internet.
・Information regarding IP address, referrer, and location.
・Information regarding the viewed URL and date and time.
・Information regarding service usage status.
・Information regarding advertising identifiers.
- Information about log files.

➂Information obtained from third parties.
・Information obtained based on laws and regulations.
・Information obtained from third parties with the consent of the customer.

2.Use of personal information

(1) We will use the personal information of our customers that we obtain for the following purposes.
・Management of registered members and other users.
・Advertisement and sales promotion activities such as product information, lifestyle information, information on various benefits, etc., and publication of e-mail magazines.
・Work related to the operation of point services.
・Business processing related to products and sales, such as ordering, holding, delivering, handing over, payment collection, sales processing, repair processing, and after-sale services.
・Product planning, product development, purchasing research/analysis, etc.
・Marketing such as conducting surveys.
・Customer support.
- Notifications and response to inquiries regarding services provided by our company.
・Other operations related to the operation of services provided by our company.

(2)The personal information handled by our company includes not only the customer's own personal information, but also information obtained indirectly through the customer, such as the personal information of family members and the personal information of the product delivery address. Personal information obtained from customers other than customers will be used for sales service processing such as order acceptance, reservation, sales processing, repair processing, delivery at a later date, delivery (delivery), and after-sales service, as well as future product planning and products. It will be used only for the purpose of development and purchasing analysis, etc., and will not be used for sales promotion of product information, lifestyle information, various special offers, etc.

3.About safety measures regarding personal information

(1) In order to protect customers' personal information, our company has established internal regulations, including our personal information management regulations, and operates them appropriately.

(2) Our company will take necessary and appropriate security measures against risks such as unauthorized access to customers' personal information, falsification, loss, and leakage of personal information.

(3) In order to ensure the thorough protection of customers' personal information, our company will appoint a person responsible for personal information protection. In addition, we will strive to educate and enlighten our employees, raise their awareness of personal information protection, and provide necessary and appropriate supervision of employees to ensure the safe management of personal information.

(4) When our company entrusts the handling of customers' personal information to a third party, we will provide necessary and appropriate supervision to the outsourced party to ensure the safe management of personal information.

4. Regarding provision of personal information to third parties, etc.

(1) When we have received consent from the customer, when we receive a request from a judicial or administrative agency that requires legal obligation, or when it is necessary to cooperate with such agency, we will not protect the life or health of a person. We will not disclose or provide your personal information to third parties, except in certain cases stipulated by the Personal Information Protection Act, such as when it is necessary to protect important interests such as property.

(2) Even if we have obtained the customer's consent, when disclosing or providing personal information to a third party, we will make arrangements with the third party regarding the protection of personal information and take every possible measure to protect the personal information. Masu.

(3) On the site operated by our company, advertisements distributed by a third party may be posted, and in connection with this, the third party may provide cookie information of customers who visit the site operated by our company. etc. may be obtained and used. Regarding the use of cookies, please check our separate cookie policy.

(4) The Company will encrypt the personal information obtained from the customer by hashing or otherwise making it impossible to identify a specific individual, and then upload the information to a website or SNS platform, etc. The information may be used for purposes such as displaying advertisements when a match is made, or may be provided to our subsidiaries and affiliated companies for use.

5. Matters regarding joint use of personal information

Our company may share your personal information acquired in "1. Acquisition of personal information" with our subsidiaries, affiliated companies, and the department stores, shopping centers, and other commercial facilities where you shopped. The matters regarding our company's joint use of personal information are as follows.

(1) Items of customer data to be jointly used・Items described in “1. Regarding acquisition of personal information”

(2) Scope of joint users: Our subsidiaries, affiliated companies, department stores, shopping centers, other commercial facilities where customers shopped, etc.

(3) Purpose of use of joint users・Items described in “2. Regarding the use of personal information”

(4)Address, corporate name, and representative name of the person responsible for managing personal data to be jointly used

1-19-23 Edobori, Nishi-ku, Osaka City, Osaka Prefecture
ROUGHLABO Co., Ltd.
Representative Director Takara Yamamoto

6.Correction/amendment of personal information, etc.

(1) Our company strives to keep customers' personal information accurate and up-to-date.

(2) We will promptly respond to requests from customers to disclose, correct, or suspend use of their personal information. (Please note that certain restrictions may apply or the customer may be required to bear the costs.)

(3) The Company will establish a "Customer Desk" to respond to requests, inquiries, and consultations from customers regarding personal information.

(4) If you wish to request disclosure, correction, suspension of use, etc. of personal information, please submit your request in the form prescribed by our company. For details, please check with our customer service desk. Please note that a fee of 500 yen (including consumption tax) will be charged for each request for disclosure and notification of purpose of use. Please note that if notification is sent by mail, additional charges may apply.

(5) If you have any questions regarding our approach to handling personal information, please contact us using the inquiry form.

7.Revision of privacy policy

(1) Our company will continually review the contents of this privacy policy and other related policies and strive to improve them.

(2) We will notify you of the fact that the contents of this privacy policy and other related policies will be changed, the contents of the changed privacy policy, and the effective date thereof by posting on the site or by an appropriate method such as email. Accordingly, we may change all or part of this privacy policy as appropriate.